How can we help you?
Find answers to common questions, learn how to get started, and contact our support team.
Begin Your HSK Journey
Follow these simple steps to start mastering Chinese vocabulary and passing your HSK exam.
Create Your Account
Sign up for free to access all HSK 1-6 vocabulary and basic flashcards. Your progress is automatically saved.
Select Your HSK Level
Choose your target HSK level (1-6) based on your current proficiency. Our system will customize your learning path.
Study with Spaced Repetition
Our algorithm optimizes review timing for maximum retention. Each word appears at the perfect moment for long-term memory.
Track Your Progress
Monitor your learning journey with detailed statistics. Know exactly which words you've mastered and what needs review.
Everything You Need to Pass
Our platform is designed by HSK experts to give you the best preparation for your exam. We cover all aspects of HSK exam preparation.
Today's Progress
47 words
Frequently Asked Questions
Find quick answers to the most common questions about HSK Reviso.
1What HSK levels does HSK Reviso cover?
HSK Reviso provides comprehensive coverage of all HSK levels from 1 to 6, including the new HSK 3.0 standard. We cover over 11,000 vocabulary items across all levels, with expert-curated content for each word including pinyin, meanings, and example sentences.
2How does the spaced repetition system work?
Our algorithm uses the principles of spaced repetition to optimize your learning. Words you find difficult will appear more frequently, while words you've mastered will be reviewed less often. This ensures you spend time efficiently on areas that need the most attention.
3What's the difference between Free and Premium?
The Free plan gives you access to all HSK vocabulary with pinyin and basic definitions. Prime users get access to expert-curated content with detailed explanations, unlimited flashcard reviews, and priority customer support.
4How can I track my progress?
Your progress is automatically tracked and saved. You can view detailed statistics including words learned, accuracy rates, review streaks, and projected mastery dates. The system adapts to your learning pace to ensure optimal progress.
5Are the mock tests similar to the actual HSK exam?
Our study materials are designed to closely follow the actual HSK exam format and difficulty level. We regularly update our content to reflect the latest exam patterns and standards, including the new HSK 3.0 format.
6Can I use HSK Reviso on multiple devices?
Absolutely! HSK Reviso syncs your progress across all your devices. Start studying on your phone during your commute, then continue on your computer at home. Your learning progress is always up to date.
7How do I contact support if I have issues?
You can reach us via email at contact@hskreviso.com for any questions or concerns. We typically respond within 24-48 hours. For urgent issues, please include "Urgent" in your email subject line.
8Is there a refund policy?
Yes, we offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied with the service, contact us within 30 days of your purchase for a full refund. No questions asked.
iOS App Help
Help with subscriptions, account sign-in, and in-app issues on the iOS app.
Subscription & billing
All purchases go through Apple. We cannot see or change your payment method.
How do I manage or cancel my Prime subscription?
How do I request a refund?
Why was I charged after I cancelled?
Account & sign in
Sign in with email, Apple, or Google.
I can't sign in / forgot my password
How do I sign in with Apple / Google?
How do I delete my account?
How do I switch between Guest and a real account?
In-app troubleshooting
Quick fixes for the issues we hear about most often.
My progress is not syncing
Pull down on the home screen to force a sync, or sign out and back in. Make sure you are signed in (not Guest) and have a stable network.
Language pack download fails or stalls
Downloads need about 20–40 MB of free space per language and a stable network connection. If it stalls, tap the language again in Settings → Dictionary Languages to resume. Background downloads are paused by iOS when the app is closed.
No sound / pronunciation is silent
Check the silent switch on the side of your iPhone, the in-app volume slider, and Settings → Sounds & Haptics on the device. The app uses the system media volume, not the ringer volume.
The app crashes on launch
Force-quit and reopen. If it keeps crashing, delete and reinstall the app — if you are signed in (not Guest), your progress is synced to the cloud and will be restored after signing back in; Guest data is local only and cannot be recovered. If the issue persists, email us with your iOS version and device model.
Contact Our Support Team
Can't find what you're looking for? Our support team is here to help.
Email Support
For general inquiries and technical issues
Community Forum
Connect with other learners and share tips
24-48h
Email Support
Priority
Prime Users